Best Headsets For Call Centers (Buying Guide)

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When everybody mentions call centers, my first thought is, the easiest work you can do in your life. I have many friends that have found themselves comfortable working in call centers and there is nothing wrong with it.

It is a work that requires a lot of energy actually, and nobody really believes that, but that’s how it is. I mean, every kind of work that has to do with people mainly, is energy-draining work, because we as people can be quite demanding when it comes to our fundamental needs or even needs that are not really necessary to lead a very normal life.

Now, as you might know, there are several important things when it comes to call centers, and the first one is, of course, finding the right people. Only the people who will know the fundamental rules of how to get along with their coworkers and how to lead healthy relationships with those coworkers and clients will be able to survive in that work environment.

The second most important thing in call centers is the equipment. As you might know, every employee in a call center, wears a headset during their working hours, because that guarantees better communication with the clients and more efficient work on the part of the employees.

If you are an agent in a call center and you are looking for the best headset to purchase, then you are reading the right article, because in this article I’m going to list for you the best headsets that you can use in a call center.

There will be 5 products that you will find listed, with all of their specifications and details that you have to considerate before purchasing them, and in the end, you will find a buyer’s guide which will serve you to make the right decision when purchasing a headset for a call center. Let’s not waste any more time and take a look at the best call center headsets out there.

Best Performance 
Logitech Zone Wireless
Logitech Zone Wireless
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Best for Deskphones 
Plantronics Voyager Focus UC
Plantronics Voyager Focus UC
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Best Budget
Koss CS100
Koss CS100
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Best Design
Sennheiser SC 165 USB
Sennheiser SC 165 USB
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Best Overall
Jabra Evolve 65 UC
Jabra Evolve 65 UC
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Top 5 Best Headsets For Call Centers

Logitech Zone Wireless – Best Performance 

With this Logitech Zone headset, you can take calls or watch and listen to your favorite movies and music. The smooth pairing of Bluetooth-enabled devices allows for a stable connection and improved audio quality.

Utilize this Logitech Zone headset to fully immerse yourself in the audio. As background noise is blocked by active noise cancellation technology, distractions in crowded offices are reduced for improved attention.

A USB Unifying receiver allows you to connect with up to five different wireless devices through a single connection, and the easy on-ear controls enable you manage the volume, play/pause functions, and end calls with ease. This headset is perfect for large office settings because it has a wireless range of up to 98 feet.

All-day comfort is provided with a thin, padded headband and permeable leatherette ear cushions, and Qi wireless charging technology provides you the choice of wired or wireless charging to suit your preferences.

For flexible use, this Logitech Zone headset is compatible with the majority of operating systems and calling services. A downloaded software also enables device control directly from your smartphone.

Active noise canceling features, great voice clarity and comfort make these some of the best options in the market.

Specifications of Logitech Zone Wireless noise canceling headphones: 

  • Product Type: Headset – Bluetooth – wireless
  • Width: 6.9 in
  • Depth: 2.8 in
  • Height: 7 in
  • Weight: 6.38 oz
  • Earpad Material: Leatherette
  • Recommended Use: Portable electronics, computer
  • Max Operating Distance: 98 ft
  • Frequency Response: 30 – 13000 Hz
  • Connector Type: USB (4 pin USB Type A)

Why Should You Buy It?
For call centers, the Logitech Zone Wireless headphones are ideal. They will help you concentrate on your calls without being distracted by outside noise thanks to their active noise cancellation, immersive sound, and comfy design.

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Plantronics Voyager Focus UC – Best for Deskphones 

With three noise-reducing microphones and active noise cancellation, this product enables you to focus completely on your caller instead of the background noise. The Plantronics Voyager Focus can help you maintain contact with individuals around you whether you’re at work or at a busy airport.

When there is less background noise, you can fully concentrate on your calls. So that you can speak boldly and clearly, three microphones work all together so they can to cancel out any background noise.

If you need to keep focused Plantronics Voyager Focus wireless headset is ideal for people who operate in hectic environments. It is cozy to use all day with to the plush leatherette ear cushions and desktop charging station, and the noise-canceling microphone offers crystal-clear calling.

You won’t get hot wearing these headphones all day thanks to the comfortable leatherette ear cushions and handy desktop charging. Furthermore, you will appear fantastic while working because to their appealing design.

You can chat for up to 12 hours (10 ANC on) without having to worry about running out of battery. You can also take it everywhere you go because to its slender and portable design.

This call center headset does not have a noise canceling mic, but it has noise reduction features. Definitely a great call center headset.

Specifications of Plantronics Voyager Focus UC call center headset: 

  • Microphone Design: Boom
  • Cushion: Leatherette
  • Earpiece Design: On-Ear
  • Listening Mode: Binaural
  • Speaker Frequency Response: 20 Hz to 20 kHz
  • Wireless Range: 98′ / 29.9 m
  • Wireless Technology: Bluetooth 4.1
  • Host Connection: 1 x USB Type-A
  • Wearing Stylep: Over-the-Head
  • Weight: 5.47 oz / 155 g (Headset)

Why Should You Buy It?
For call centers, the Plantronics Voyager Focus UC is an excellent pair of headphones. It’s ideal for busy areas because it has active noise-cancelling, three noise-cancelling microphones, and a comfortable design.

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Koss CS100 – Best Budget

The Koss CS100 transforms music into a living thing like never before thanks to its dynamic component and wide sound spectrum. It is the ideal option for anyone who desires clean and crisp sound since you will experience decreased distortion and superior sound at all volume settings.

With Koss CS100 ear cushions, take your music to the next level. The creative construction produces a balanced, open sound that maximizes comfort and disperses sound equally. These cushions will improve your experience whether you’re taking a call or listening to music.

With the Koss CS100, you won’t have to worry about getting tangled in cables. For simple headphone and microphone connection, these headphones offer separate 3.5mm connections. You have plenty of room to roam with the 8-foot cord, and the electret noise-canceling microphone guarantees clear conversation.

Koss CS100 headphones are among the greatest choices to take into account when looking for headphones for call centers because they are lightweight and provide excellent audio quality, meaning that call center agents can wear them through the whole day without a problem.. They are a great alternative whether you’re having a call or listening to music because they provide a broad range of sounds and dynamic components that deliver clear and crisp sound at all volume settings.

Specifications of Koss CS100 call center headset: 

  • Impedance: 32 Ohms
  • Frequency Response: 30 Hz to 16 kHz
  • Sensitivity: 91 dB SPL
  • Microphone Frequency Response: 100 Hz to 16 kHz
  • Sensitivity: -56 dB at 1 kHz / 1 V
  • Audio Connector to Source: USB Type-A
  • Cable Design: Single-Sided
  • Cable Length: 8′ / 2.4 m

Why Should You Buy It?
For a modest price, the Koss CS100 headphones provide excellent audio quality and comfort. You’ll value the balanced design, crystal-clear audio, and simple connecting options.

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Sennheiser SC 165 USB – Best Design

All of your conference calls will be crystal clear thanks to the Sennheiser HD stereo sound in these strong headphones.

Its noise-canceling technology also automatically filters out any unwelcome background noise so you can concentrate on the conversation. The Sennheiser SC 165 USB guarantees an immersive experience whether you’re participating in a video conference from your home office or watching a Netflix movie.

The earpads are quite comfortable. The acoustic foam design is light and permeable, and the leatherette style is velvety and soft. You can select the ideal set of headphones for your specific requirements from two distinct earpad types. You’ll be pleased with your choice whether you favor the gentle leatherette pads or the delicate acoustic foam pads.

The cable of the Sennheiser SC 165 USB headphones is detachable, making it simple for call center agents to swap them out in case of damages. You won’t ever have to miss another call thanks to the built-in battery of this headset, which offers up to fifteen hours of conversation time.

Specifications of Sennheiser SC 165 USB call center headset: 

  • Wearing style: Head-band
  • Recommended usage: Office/Call center.
  • Connectivity technology: Wired
  • USB connector: USB Type-C.
  • Ear coupling: Supraaural
  • Headphone frequency: 20 – 20000 Hz
  • Magnet type: Neodymium
  • Microphone type: Boom
  • Microphone frequency: 100 – 10000 Hz.
  • Weight: 97 g

Why Should You Buy It?
Anyone looking for dependable headphones with good quality of sound and noise-canceling technology should consider the Sennheiser SC 165 USB models.

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Jabra Evolve 65 UC – Best Overall

Superior sound quality from the Jabra Evolve 65 wireless headset makes it simpler for the other person to grasp what call center agents are saying.

They include a noise-canceling microphone that makes sure you don’t miss any crucial conversations, regardless of how loud the background noise is. On your preferred device, you can accept calls with the best possible sound quality. The stereo speakers in the headphones will provide sounds that are crystal clear and realistic.

These headphones were made with soft ear pads so they are comfortable and won’t cause you any discomfort even after prolonged use. Additionally, they contain a padded headband to ensure that the headphones stay in your ears even when you’re engaging in physically demanding activities like jogging or working out.

For busy office workers who require excellent wireless connectivity, the Jabra Evolve 65 Wireless Headset is ideal. You may work away from your desk and still have the high-quality sound and service you need for productivity with a range of up to 30 meters/100 feet.

Additionally, you’ll be able to receive conversations and listen to music without skipping a beat thanks to improved connectivity options and the capacity to connect to two devices simultaneously. Definitely one of the best call center headsets out there, which all call center agents will probably love.

Specifications of Jabra Evolve 65 UC call center headset: 

  • Microphone Design: Boom
  • Driver Size: 28.00 mm
  • Cushion: Leatherette
  • Earpiece Design: On-Ear
  • Listening Mode : Binaural
  • Speaker Frequency Response: 70 Hz to 20 kHz
  • Range : 300′ / 91 m
  • Wireless Technology: Bluetooth 4.0
  • Hands Free Profile Version: 1.6
  • Rated Power: 10 mW
  • Wearing Style: Over-the-Head
  • Dimensions; 6.1 x 2.3 x 6.7″ / 155.5 x 58.6 x 170.5 mm (Headset)
  • Weight: 3.90 oz / 110.6 g (Headset)

Why Should You Buy It?
Is my best overall choice, so I guess you don’t need any other reasons to purchase this wireless headset. Definitely a great pick for all call center agents.

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Buying Guide: Things To Consider When Buying a Call Center Headset

It is important to choose a set of call center headphones that are appropriate for your needs, even though they come from in many different styles and sizes. While some headphones are made particularly for phone calls, others offer extra functions including sound quality and noise cancellation. Prior to making a purchase, it’s critical to decide which aspects are most important to you.

Sound and Audio Quality

It’s crucial to be able to hear your coworkers and the person you’re on the phone within a call center. This implies that for you to understand what is being said, your headphones must have adequate sound quality. So that you can maintain concentration on your calls, look for headphones with crystal-clear audio and robust bass.

Noise Cancellation

Noise cancellation is one of the most crucial things to take into account when purchasing headphones for call centers. It’s essential that your headphones be able to block out as much sound as possible if you operate in a noisy setting. Look for headphones that feature active noise cancellation, which will seal off your ear and drown out outside sounds.


Comfort is also a crucial issue to take into account. It’s crucial that headphones are cozy and properly fitted if you plan to wear them for extended periods of time. Look for headphones with comfortable, soft ear cushions that conform to your ears. The headphones should also fit snugly so that they stay on even when you’re moving about.


Headphones will experience significant wear and tear in a call center. When purchasing headphones for the office, it’s critical that they can withstand repeated use. To prevent any issues in the event of an accident or the headphones being dropped on the floor, look for headphones with strong headbands and earcups.


Last but not least, think about your call center headphone budget. Even though headphones can be pricey, it’s crucial to consider the overall expenses before making a purchase. If your computer or phone doesn’t already have Bluetooth built in, for instance, you’ll need to consider for the cost of a Bluetooth adaptor when purchasing wireless headphones that rely on Bluetooth.

Wired or Wireless Headsets?

Well, both have their pros and cons, but I’d recommend wireless headsets. Wireless headsets are easier to use, you don’t have to deal with cables and they offer more comfort. Wired headsets on the other hand offer better sound quality, and are plug-and-play.

Final Words

I am well aware that selecting the right wireless headset for your call center or office business can be a difficult and time-consuming task. This is due to the abundance of models available. You should carefully consider what your agents need and what kind of contact center headset works best for them if you want to make an informed and sensible decision for your staff.

Further Reading

So, if you are already done with this article, doesn’t necessarily mean that I am done with you, As you know, I always have homework for you, and that’s the case this time, as well.

While working in the office, and constantly talking, the microphone of your wireless headset might get dirty, so find out how to disinfect your microphone and if you have any issues with your microphone, such as, if your microphone sounds muffled, find out why your microphone sounds muffled.

And since I have been mentioning offices quite a few times in this article, find out what’s the best microphone for noisy offices. 

And if you happen to be an employee in a call center, or anywhere else where you have to wear headphones constantly, then find out about the 6 benefits of using headphones in your daily life. 

Whether you’re looking for information on audio equipment, looking to learn more about how things work in the music field, or looking for reviews of products, we got you covered!



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