Best Headsets For Call Centers (Buying Guide)

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Working in a call center is pretty popular nowadays, and it is indeed a job that offers a lot. However, as you are here, you are searching for a specific device related to call centers in general: the most needed headsets for call centers.

Headsets are some of the crucial devices that everyone working in a call center needs, and I am here to help you. This article lists the best headsets for call centers you can choose and use! Let me present them to you!

A Quick Look at My Favorite Headset For Callcenter

Best Performance 
Logitech Zone Wireless

Logitech Zone Wireless

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Best for Deskphones 
Plantronics Voyager Focus UC

Plantronics Voyager Focus UC

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Best Budget
Koss CS100

Koss CS100

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Best Design
Sennheiser SC 165 USB

Sennheiser SC 165 USB

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Best Overall
Jabra Evolve 65 UC

Jabra Evolve 65 UC

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Key Takeaways

  • A headset is the best device you can use if you work in a call center, as some aim to call center workers.
  • If you are on the hunt for a wired headset, let me present to you Koss CS100. It is indeed excellent and very affordable.
  • Jabra Evolve 65 UC is the best overall headset in this article, and it will help you do the job perfectly.
  • The main thing you should avoid when working in a call center is using in-ear headphones.

Top 5 Best Headsets For Call Centers

Logitech Zone Wireless – Best High-End

Logitech is a definite beast regarding headsets of any kind, and they own some of the greatest ones related to call centers. Here goes Logitech Zone Wireless as a headset to check out.

The main thing that you should have in mind about this headset build is the comfort that it provides you. Logitech Zone can stay on your ears for as long as possible and won’t irritate them.

As it works wirelessly, the primary connection stands with Bluetooth, which is compatible with different devices like computers, tablets, and phones. By the way, you can connect them all simultaneously and easily switch between them.

Since the main thing here is related to call centers, you should know that this Logitech headset works with an impressive noise-canceling microphone. When you talk with anyone, you are attentive to them and will be heard completely fine without the pick-up of voices that may surround you.

ANC is also here regarding the whole sound, and besides being heard clearly, you will also listen to everything without background noise. You can easily listen to music, and they will deliver the sound adequately.

Why Should You Buy It?

If you don’t care about how much you will spend on a headset for a call center, the choice you should make stands for Logitech Zone Wireless. This headset provides you with everything you may need while working in a call center.

Form FactorOn-Ear
ConnectivityBluetooth (5.0)
Noise Canceling MicrophoneYes
Weight‎6.4 ounces
Size2.78 x 6.96 x 6.88 inches


  • Comfy
  • Simultaneous Connection
  • ANC Mic and Sound


  • Pricey

Plantronics Voyager Focus UC – Best Mid-Range

The second headset that has earned a place in this article is the Plantronics Voyager Focus UC, one of the most used headsets in different and famous call centers worldwide.

The ear pads of this over-ear headset include a cushion fabric, which ensures the comfort that this headset delivers. The headband is another comfortable thin, as it is adjustable and can fit any head.

Like the other headset above, this is wireless, but it also works with a Bluetooth USB type A. In this case, the only thing required from you is to put the USB in its adequate slot in any device you use while working in a call center.

Something worth mentioning regarding the Plantronics Voyager Focus UC headset is its compatibility with different platforms that many people use.

You cannot miss the active noise cancellation in this excellent headset in the microphone and the listening part. You will listen to everyone clearly, and you shouldn’t worry whether people will hear you, as the ANC works perfectly on this headset’s three microphones.

Why Should You Buy It?

This Plantronics headset will help you handle everything you need while working in a call center. What is even more remarkable about it is that you can use it both in the office and in your home, and it will offer the same quality.

Form FactorOn-Ear
ConnectivityUSB-A Bluetooth
Noise Canceling MicrophoneYes
Weight5.4 ounces
Size5.4 x 3.52 x 6.07 inches


  • Cushion Earpads
  • Lightweight
  • Great Connection and Compatibility
  • Perfect Noise Cancellation
  • Good Overall Sound


  • No Wired Option

Koss CS100 – Best Budget

Koss is undoubtedly one of the most important names for some exciting types of headphones and headsets. The Koss CS100 headset is one to check if you work in a call center.

Koss CS100 is the most lightweight headset you can find on today’s market, and it allows usage whenever and wherever you want. Most people say that this headset is a friend for everybody that works in a call center, computer lab, and every other thing that requires accessible and free communication.

Koss CS100 has a whole different connection when compared to the other two headsets mentioned above. It works with two analog connectors that end in a 3.5mm plug. Based on that, you can easily understand that you can use this headset with devices that possess the 3.5mm port, and you may know that it is present in most devices.

This headset owns an excellent noise-canceling microphone that will help you sound clear to whoever you may talk to while working. It is an electret microphone that works precisely on delivering outstanding quality while working with noise canceling technology.

Besides everything else I mentioned, I would like to tell you that this headset is speech recognition. Speech recognition is a technology with which you can have complete control over the devices that you use, in this case, while working in a call center.

Why Should You Buy It?

The Koss CS100 headset is one of the most feature-packed headsets you can find, and it comes with the lowest price your eyes have seen. Also, I am sure you will love its noise-canceling and speech-recognition technologies.

Form FactorOver-Ear
ConnectivityTwo 3.5mm Analogs
Noise Canceling MicrophoneYes
WeightTwo 3.5mm Analogs
Size10 x 7.75 x 2.5 inches


  • Two Connectors
  • Electret Microphone Included (with noise canceling)
  • Compatible with Many Devices
  • Speech Recognition Technology
  • Super-Affordable


  • Bit Old

Sennheiser SC 165 USB – Most Versatile

Who would have thought about finding Sennheiser here? I know I did! The Sennheiser name stands among the perfectly made headphones and headsets and the ones that are used by many people worldwide. It is a name to consider in call centers as well!

This headset from Sennheiser offers you impressive comfort, and that’s because it comes with leatherette and foam earpads from which you can choose. It is flexible enough regarding adjustability.

This headset offers two types of connections for the whole connectivity: a USB and a 3.5mm jack. As the connection tells what it will work with, you should have it clear that this headset is among the most versatile and works with every device with the same connections. You can also use this headset with many different platforms required while you work.

The word binaural may confuse you, but it refers to the two earpieces and their impressive sound quality. The microphone works with passive noise cancellation, blocking the outside noise naturally without needing any technology. The overall sound is HD stereo, which means you have a high audio resolution.

Why Should You Buy It?

If you have been working in a call center for some time now, you are a professional. In that case, the best headset you can choose is the Sennheiser SC 165 USB, which aims at professionals in this field.

Form FactorOn-Ear
ConnectivityUSB + 3.5mm Jack
Noise Canceling MicrophoneYes
Weight6.6 ounces
Size2 x 4 x 8 inches


  • Lightweight
  • Binaural
  • Two Connections
  • Works with Many Communication Platforms


  • Not the Prettiest

Jabra Evolve 65 UC – Best Overall

Last but not least, the fantastic Jabra Evolve 65 UC headset! I am sure some of you already know the unique brand of Jabra. I want to add that this headset is the best overall you can find.

If you are a fan of beautiful headsets, let me mention that Jabra Evolve 65 UC comes with the prettiest combination of red and black, and it is the most tremendous and good-looking headset you will ever find. Besides looking good, it brings out impressive comfort and is super lightweight. The connection of this headset is not only good, but it is also one of the best connections that headsets imply. It works entirely wirelessly; meanwhile, it supports different Bluetooth profiles. There is the specialty of dual connectivity, which means that with Jabra Evolve 65 UC, you can connect two devices simultaneously. Hence its name, the 65 UC from Jabra, works with every UC platform your company works.

Just like every other headset, this one from Jabra also owns a noise-canceling microphone, which works passively. Whenever in use, you should know that the headset blocks every different voice or noise; meanwhile, you sound super clear. As we are here, you will also listen to everything precisely because the noise-canceling helps the headsets regarding the sound quality. It is also very versatile because you can also use it to listen to music.

Why Should You Buy It?

Jabra Evolve 65 UC is the best overall headset one can use while working in a call center. It is a headset that offers different things, the main one being the fact of dual connectivity. The headset will become your best friend during work and while listening to music as a leisure activity.

Form FactorOn-Ear
ConnectivityBluetooth (5.0)
Noise Canceling MicrophoneYes
Weight‎6.4 ounces
Size2.78 x 6.96 x 6.88 inches


  • Good-Looking
  • Dual Connection
  • Compatibility is on Point
  • Passive Noise Cancellation
  • Works with UC platforms


  • Pricey for Some

Frequently Asked Questions

Why should I use a headset and not headphones for call centers?

When working in a call center, you should never forget that the microphone is one of the essential things your device should have. I know that headphones have them too, but in a headset, you have a more professional microphone, as headsets are explicitly for these things.

Can I work with a gaming headset?

Gaming headsets have gamers in mind, but you shouldn’t ignore their quality, both the microphone and the sound. Yes, you can use a gaming headset in a call center, but only if you don’t mind the harsh beastly design that they own.

Will the wireless connection give me a hard time?

Not at all! As you can notice, some of the headsets in this article work wirelessly, offering great connection and compatibility. A wireless headset will never give you a hard time as long as it is compatible with the devices with which you work.

Can’t I use in-ear headphones?

You should always avoid using in-ear headphones while working in a call center. I know some in-ear headphones have impressive microphones, but while working in a call center, you will always need a more professional device, and headsets are it.

What is a UC platform?

UC refers to unified communications related to equipment, services, and software. Some headsets in this article have the UC letters on their names, meaning you get many communication channels and have complete control over them. The headsets with UC are more professional for call centers.

Final Words

After everything is said and done, we’ve reached the end of this article! Finding the best headsets for call centers isn’t the easiest thing to do, as there are many different pieces of equipment and many things to check out.

Yet again, if you choose any of the headsets in this article, you are good to go, as you will have and work with some of the most professional and immersive headsets ever made.
I am concluding this article with the hope that it will help you choose the best headsets for call centers that you require!

Further Reading

So, if you are already done with this article, doesn’t necessarily mean that I am done with you, As you know, I always have homework for you, and that’s the case this time, as well.

While working in the office, and constantly talking, the microphone of your wireless headset might get dirty, so find out how to disinfect your microphone and if you have any issues with your microphone, such as, if your microphone sounds muffled, find out why your microphone sounds muffled.

And since I have been mentioning offices quite a few times in this article, find out what’s the best microphone for noisy offices. 

And if you happen to be an employee in a call center, or anywhere else where you have to wear headphones constantly, then find out about the 6 benefits of using headphones in your daily life. 

Whether you’re looking for information on audio equipment, looking to learn more about how things work in the music field, or looking for reviews of products, we got you covered!



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