Turtle Beach Headset Mic Not Working? (Easy Fixes)

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Nobody would choose a non-qualitative item to buy for him or herself, right? I mean, no one with sound logic would do that! However, sometimes we think we have made the best decision, but over time we come to a realization that, that there was maybe a better decision than the one we made, but at that point, it is already late.

Even though sometimes we make the best decision, we forget that we can not expect everything to turn out just like we planned it, especially not with technological stuff! I mean, I do not want to sound conservative, but sometimes I think that all these technological products are created in such a way that they are designed to break down in a moment, even if we take good care of them and do not damage them in any way.

They just stop working or over time new defects and problems start arising and they make you think that you made a poor decision at the time by deciding to purchase that item, but that might not be the case, always. Such problems oftentimes are simple problems that can be solved in a blink of an eye, but just the panic that the person goes through thinking that won’t be capable to fix, it is not worth it.

However, let’s focus first on the product with which a certain problem has come up, find out a few reasons why that problem has all of a sudden occurred, and then go through a few tips on how to fix the problem as soon as possible, cause it is important for the problem to be fixed as soon as you notice that something is simply not working properly.

Turtle Beach Headset

When it comes to the product, in this case, the Turtle Beach headset, these headphones are the most loved headphones, especially from the people that are passionate gamers, because these headphones are the golden standard of the gaming world with the capability of connecting to Xbox and PlayStation consoles as well, and they do not offer only a wireless model, but also a wired one and they also are these American budget-friendly hearing devices, that many people prefer and decide to purchase.

However, over the years, many customers have been complaining about the mic of the Turtle Beach headphones stopping to work every now and then and that seems to have irritated a few gaming passionate people because microphones are essential in the modern gaming setup where communicating with other team members is a must.

Why The Mic of Turtle Beach Headset Might Not Be Working?

  • An outdated or faulty driver 
  • Microphone settings
  • Sound settings
  • Troubleshooting Hardware

Don’t panic, because all of these possible causes of the problem such as the mic not working, can be solved in a few ways and steps that I’m going to list right below this paragraph, so you won’t have to regret the decision of buying the Turtle Beach Headsets and blame yourself for such a decision.

So, let’s go through a few methods that you can follow and fix the problem. Here we go!

Don’t Panic and Fix the Problem

Turn on the recording option on your headset’s mic

Check on your PC is if you’ve enabled your headset mic for recording, by following these steps:

  1. Right-click the speaker icon on your taskbar then select sounds.
  2. Switch to the recording tab and find your headset device. If you don’t see the headset device as an option then most probably it’s disabled.
  3. Click on the empty area then select Show Disabled Devices, right-click the headset and then select Enable.
  4. Click Apply and then OK. You are done!

I hope this way of fixing the problem, works for you, and if not, we proceed with another method.

Set Turtle Beach headset as the input device

As I mentioned above, Turtle Beach headphones come in two versions, a wireless and a wired version. If you are using the wired version, when you plug your Turtle Beach into your PC, it’s likely your system won’t automatically set your headset as the audio input device, so to do it manually, you can follow these steps:

  1. Right-click the speaker icon on your taskbar and then click Open Sound settings.
  2. Just below the volume option, you can set your headset as the input device.
  3. Click App volume and device preferences for advanced options.
  4. With App volume and device preferences, you will be able to adjust the volume and output/input device for different apps as you need.

If this method doesn’t work as well, there is no need to panic, yet! I have you covered with two more options and if those don’t work, then you have the freedom to panic! No, I’m just messing with you, cause the worst-case scenario might be replacing the headphones with new ones and that doesn’t seem like a bad option, either.

The Audio Driver might be the problem

A faulty driver can cause a lot of problems, especially if it is outdated, that’s why sometimes in order to solve the problem, you will have to update the drivers. Microsoft Windows does its updates often, but it doesn’t detect drivers that need to be updated, so in this case, a manual way of updating the drivers, is required. And how do you do that? Well, you are lucky I’m here to show you.

  1. On your keyboard, press the Windows logo key and R at the same time to invoke the run box.
  2. When you see the Run box, type devmgmt.msc and click OK.
  3. Just select a random category and expand it to see the devices in that category.
  4. A yellow triangle or a question mark next to a device will tell you that Windows has detected an outdated or corrupt driver.

Now that you have helped your Windows to detect the problem, you can proceed to update the drivers:

  1. On your keyboard, press the Windows logo key and R at the same time to invoke the run box.
  2. When you see the Run box, type devmgmt.msc and click OK.
  3. Right-click the device whose driver windows have detected as to be updated.
  4. Select Update Driver.
  5. Select Search automatically for updated driver software.

I hope that the problem is the outdated driver and that these methods work for you.

Turn on microphone access on your PC

This option is less likely to be the problem, but it’s still possible that the microphone access on your PC has been disabled so your headset mic can’t record any voice.

  1. In the search bar next to the Start button, type microphone.
  2. Click Microphone privacy settings.
  3. Click Change, then turn on the microphone access for this device.

Re-enable your headset mic

  1. Press the Windows logo key and R on your keyboard to invoke the Run box.
  2. When you see the run box, type devmgmt.msc, then click OK.
  3. Under Audio inputs and outputs, right-click your headset then select Disable Device.
  4. Again right-click your headset, then select Enable device.

Troublemaker Hardware

Last but not least, if all of the above-mentioned methods didn’t work for you, then most probably and there is a good chance that there is a hardware issue with your computer, or with your headphones. Connect another headset to your computer and test if those work, and if they do not, then the problem is your computer and not your headphones.

Don’t go and purchase new headphones before going through all these methods and, I suggest you do this quick test, cause you might have to buy a new computer and not new headphones. 

Final Words

Yes, I’m sorry you are having this kind of a problem with your headphones because it can really be a bummer, especially if you are a fan of gaming, and I hope that at least one of the above-mentioned methods works. 

Whether you’re looking for information on audio equipment, looking to learn more about how things work in the music field, or looking for reviews of products, we got you covered!



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